Return Policy for Online Orders
If you have changed your mind, it is not a problem.
Purchases from the online Boutique can be returned either in person at the CMHR Boutique at the Canadian Museum for Human Rights or by mailing the purchase back to the CMHR Boutique. Exchanges can only be done in person at the Boutique.
Within 30 days of the shipping date, you are welcome to return your item(s) in original packaging. The item(s) must be unused, unworn, unwashed and unaltered with the price ticket(s) still attached.
Returns will be credited to the credit card used in the original transaction. Please allow 1 to 2 billing cycles for the return to be credited.
How can items be returned?
All online orders may be returned in-store on site at the Canadian Museum for Human Rights, or by mail to the CMHR Boutique.
If returning in store:
The original receipt included in your package is required for all returns. Within 30 days from the date of the shipping date, a return can be made for items that are in their original packaging and must be unworn, unwashed, unaltered with the price ticket(s) still attached. All refunds will be made in the same form of payment as the original purchase.
If returning by mail:
Take one copy of your original receipt and circle the item(s) that you are returning. On the receipt, note the reason for your return, which may include the following:
- Too big
- Too small
- Not as I expected
- Wrong item or colour
- Changed mind
Carefully pack the item(s) to be returned and enclose the updated copy of the receipt. Please apply sufficient postage to ensure delivery of your return package. We strongly suggest you insure your parcel prior to shipping it and keep note of any tracking numbers associated with your return package.
Send your return package to the following address:
Canadian Museum for Human Rights
85 Israel Asper Way
Winnipeg, MB R3C 0L5
The Canadian Museum for Human Rights Boutique is not responsible for any damage that may occur to your return parcel during shipping.
Are there any restrictions on returns?
Unfortunately, we offer no returns on pierced earrings.
What happens if I receive a product in damaged condition?
If any of your items arrive in damaged condition or if you don’t receive all the items you ordered, please let us know within 3 days of delivery. Call our toll-free number at 1-877-877-6037, or email us at boutique [at] humanrights.ca, and our staff will send you the remaining items, or give you instructions on how to return a damaged product to us.
Retain all shipping documents and packaging that accompanied your purchase. If possible, please take photos of the packaging, if it was also damaged in transit.
After a damaged item is returned to us and inspected by our staff, we will make arrangements to either ship you an undamaged item at no extra cost or issue a full refund as per your original method of payment.
Domestic Shipping and Handling
Most items are shipped from the Canadian Museum for Human Rights Online Boutique by Canada Post or FedEx.
International Shipping and Handling
The Canadian Museum for Human Rights Online Boutique merchandise can be shipped to most international destinations. Products will be shipped at standard international rates using Canada Post or FedEx. Any customs or import duties imposed on international orders are the sole responsibility of the recipient.
Most orders take up to 2 business days to process. Orders received on Friday, Saturday and Sunday will begin processing the following Monday.
Please note: Business days do not include weekends or holidays. During holiday periods or promotional times, orders may take longer than 2 business days to process due to high volume.
Expedited orders shipped via FedEx* and via Canada Post** – Please allow for 1 business day for order processing. Expedited shipping is only available within the Canada.
Expedited orders are delivered Monday to Friday. This option is NOT available for delivery on Saturday, Sunday or statutory holidays.
*FedEx 2 Day, Express Saver, Standard Overnight, Priority Overnight Ground and First Overnight
** Canada Post Expedited Parcel, Xpresspost and Priority
Please note: For orders shipped to Canadian addresses via Canada Post and FedEx, and most international orders shipped via FedEx, a signature will be required upon delivery of the package. We recommend that you have the order shipped to an address where there will be someone during the day to receive the package and sign for it, e.g. your business location.